Privacy Policy
Silver Cabs Melbourne – Privacy Policy
Silver Cabs Melbourne – Privacy Policy
Last Updated: 16 November 2025
1. About This Privacy Policy
Silver Cabs Melbourne (“Silver Cabs Melbourne”, “we”, “us”, “our”) has created this Privacy Policy to explain:
- what types of personal information we collect and hold
- how we collect, store, use and disclose your personal information
- the choices you have regarding your personal information
- how you can access or correct your personal information
If you have any questions about this Privacy Policy, please contact our Privacy Officer using the details in section 15.
2. Personal Information
“Personal information” means information or an opinion about an identifiable individual, or someone who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
3. What Personal Information Do We Collect?
Depending on how you interact with Silver Taxi Melbourne, the personal information we may collect includes (but is not limited to):
- Name
- Age or Date of Birth
- Phone number
- Address
- Driver licence and identity details
- Trip information (pickup, drop-off, fare)
- GPS location during travel
- Payment details
- Employment, resume, or right-to-work documentation (if applying)
- Security camera footage or photographs
- Social media interaction details
Information may be collected from:
- Customers
- Drivers and taxi operators
- Corporate accounts
- Suppliers and contractors
- Applicants for employment or partnership
4. How and When Do We Collect Personal Information?
We collect personal information to operate our business, provide services, manage bookings, process payments and comply with legal obligations.
We may collect personal information when:
- You make a booking or request a service
- You pay for a trip online or in-vehicle
- A third party books a service for you
- You interact with us online, by phone, social media or email
- You apply for a job, corporate account or driver access
- You request information or lodge a lost-property request
We may also collect information from third parties including:
- Government databases
- Public information sources
- Credit agencies
- Partner platforms
Sensitive information is only collected where permitted or required by law.
5. Information Collected Through Our Website and Apps
Personal information may be collected via our website:
https://silvercabsmelb.com.auWe use analytics tools, cookies and tracking systems to improve user experience.
Google Analytics
We use Google Analytics to understand website usage. You may opt-out using the browser add-on:
https://tools.google.com/dlpage/gaoptoutClickstream Data
We may collect:
- IP address
- Pages viewed
- Duration of visit
- Browser and device type
Session Recording and Cookies
Cookies and user session data may be used to improve booking performance. You may disable cookies via browser settings.
6. How We Use Personal Information
We use personal information to:
- Manage bookings and provide taxi services
- Verify identity and communicate with you
- Process payments and billing
- Respond to enquiries and complaints
- Improve our website, systems and services
- Conduct fraud prevention and safety compliance
- Manage employment and driver applications
We may also use information for marketing (see section 10).
7. Disclosure of Personal Information
We may disclose personal information to:
- Drivers or operators handling your trip
- Payment and banking partners
- Government regulators and law enforcement
- Insurance and legal advisers
- Contracted IT and platform service providers
8. Overseas Disclosure
Some service providers may store information overseas. By using our services, you consent to this where necessary.
9. Additional Uses and Disclosures
We may use or disclose your personal information for additional purposes notified at the time of collection, or as required by law.
10. Marketing
We may use your personal information for promotional updates. You may opt-out anytime via:
- Unsubscribe link in emails
- Account settings
- Contacting us directly
11. Storage and Security
We secure personal information using reasonable technical, administrative and physical safeguards.
12. Access and Correction
You may request access to or correction of your personal information by contacting us.
13. Privacy Complaints
If you believe we mishandled your information, please contact our Privacy Officer. We will investigate and respond within a reasonable timeframe.
14. Updates to This Privacy Policy
We may update this policy to reflect legal or operational changes. The latest version will always be available online.
15. Contact Us
Privacy Officer – Silver Cabs Melbourne
Email: (Add Here)
Website: https://silvercabsmelb.com.au
Phone: 03 8488 8052